bjvipgame Privacy Policy

Introduction and Definitions

bjvipgame (hereinafter referred to as "we", "our", or "the Platform") is an online betting and gaming platform in Bangladesh. We are committed to protecting the privacy of our users ("you", "your", or "user"). This Policy will inform you how bjvipgame collects your information, the purposes for which it is used, and how it is kept secure.

Key Definitions

• Personal Data: Any information from which a person can be identified, directly or indirectly.
• Processing: Any operation carried out on personal data — collection, storage, modification, use, or deletion.
• Data Controller: bjvipgame, the entity that determines the purposes and means of processing your data.
• Cookie: A small text file stored on your device, used to collect information about website visits.

Data Collection

bjvipgame may collect your information from various sources and through various methods. The categories of information collected are described in detail below.

2.1 Registration and Account Information

When you create an account on bjvipgame, we collect the following information:

• Full name (in Bengali or English)
• Mobile number (Bangladeshi number)
• Email address
• Date of birth (for age verification)
• National ID number or information from other identity documents
• Password (stored in encrypted form)

2.2 Financial Information

To process deposits or withdrawals, we collect:

• bKash / Nagad / Rocket / Upay account number (for transactions only)
• Bank account details (for bank transfers)
• Transaction history and amounts

2.3 Usage Information

Information collected automatically while you use the platform:

• IP address and device information
• Browser type and version
• Pages visited and time spent
• Game play history and betting information
• Click and interaction logs

2.4 Verification Information (KYC)

To ensure security and prevent fraud, bjvipgame may collect a copy of your national ID card or passport as part of the Know Your Customer (KYC) process.

Purpose of Data Use

bjvipgame uses the information collected about you for the following purposes:

1. Account Management: To create, verify, and maintain your bjvipgame account.
2. Service Delivery: To operate betting, gaming, and all related services smoothly.
3. Financial Transactions: To process deposits and withdrawals and to maintain transaction records.
4. Security and Fraud Prevention: To detect and prevent illegal activity, fraud, and money laundering.
5. Customer Support: To resolve your questions and complaints and to provide 24/7 support.
6. Age Verification: To confirm that only users aged 21 or above are using the platform.
7. Responsible Gaming: To identify gaming addiction and to provide responsible gaming tools.
8. Service Improvement: To analyse user experience and improve the quality of the platform.
9. Legal Compliance: To comply with applicable laws and regulations.

Data Storage and Security

4.1 Retention Period

bjvipgame retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Generally:

• Active account data: For the entire period the account remains active.
• Transaction records: For at least five years from the date of the last transaction.
• KYC data: From the date of account closure, for the period prescribed by applicable law.

4.2 Security Measures

To protect your information, bjvipgame applies the following technical and organisational measures:

• SSL/TLS Encryption: All data transfers are handled by secure encryption protocols.
• Firewall and Anti-Malware: Protection at the server and network level.
• Two-Factor Authentication (2FA): An additional layer of security for account access.
• Access Controls: Only authorised staff can access specific data.
• Regular Security Audits: Audits are conducted regularly to identify system vulnerabilities.
• Data Backup: Regular backups ensure the safety of your information.

Sharing Data with Third Parties

bjvipgame does not sell or rent your personal information to third parties. However, information may be shared in the following circumstances:

5.1 Service Providers

To operate bjvipgame's services, we work with trusted third-party providers, such as:

• Payment processors (bKash, Nagad, Rocket, Upay, and banks)
• Technology and software service providers
• Customer support platforms
• Data analytics and security services

These providers may use data only for the designated purpose and in accordance with our instructions. Confidentiality agreements with them are mandatory.

5.2 Legal Obligations

We may be required to disclose your information to comply with a court order, a lawful request from a government authority, or the requirements of applicable law.

5.3 Business Transfer

In the event of a business merger, acquisition, or sale of assets, user information may be transferred. You will be notified in advance in such circumstances.

Cookie Policy

The bjvipgame website uses cookies and similar tracking technologies. Cookies are small data files stored in your browser that help us improve the quality of our services.

6.1 Types of Cookies

• Essential Cookies: Necessary for login sessions, security, and basic functionality. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings (such as language).
• Analytical Cookies: Used to monitor and analyse website usage, which helps improve our services.
• Targeting Cookies: Used to display advertisements and offers based on your interests.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may cause some bjvipgame services to not work properly.

Your Rights

As a bjvipgame user, you have the following rights regarding your own information:

1. Right of Access: You may request to know what information we hold about you.
2. Right of Rectification: You may request that incorrect or incomplete information be corrected.
3. Right to Erasure: In certain circumstances, you may request the deletion of your information ("right to be forgotten") — however, some information may need to be retained due to legal obligations.
4. Right to Object to Processing: You may object to your information being used for marketing purposes.
5. Right to Data Portability: You may request to receive the information you have provided in a standard format.
6. Right to Restrict Processing: In certain circumstances, you may request that the processing of your information be limited.

To exercise any of the above rights, please contact our support team. We will generally respond to your request within 30 working days.

Protection of Minors

bjvipgame strictly provides services only to users aged 21 or above. We do not knowingly collect or process the personal information of any minor.

If we become aware that information belonging to a person under the age of 21 has been collected inadvertently, we will immediately close that account and delete the relevant information.

Policy Changes

bjvipgame may update this privacy policy from time to time. If significant changes are made to the policy, we will:

• Clearly announce the changes on the website.
• Send a notification to your registered email.
• Allow sufficient time before the changes take effect from the date of the update.

If you continue using bjvipgame after a policy change, you will be considered to have given your consent to the revised policy. We therefore recommend revisiting this page from time to time.

Contact

If you have any questions or comments about this privacy policy, or if you have a request regarding your rights, please contact us:

Related Documents

To understand the complete legal framework of bjvipgame, please also read the documents below: